FAQS    

Is my transaction information secure? Yes, it is. We recognize the importance of security to our customers so we use the same technology that protects your credit card information to protect your transaction information.

Will my credit card information be secure? You bet. Purchasing with your credit card at futureshop.ca is safe because we use technology that encrypts your information while you shop on our site. This means that your information is encoded and unreadable as it travels to our server. In fact, using your credit card at our web store is safer than using it at a restaurant or gas station.

Can I enhance my online shopping security? Shopping online at futureshop.ca is extremely safe already but you can now take advantage of the security enhancements provided free by Verified by Visa as well.

What is "Verified by Visa"? Verified by Visa is a global Visa© program designed to help make shopping online more secure for cardholders by protecting against unauthorized use of your Visa card.

Why should I open an online account? Opening an online account gives you great benefits:

• Shop faster. Your personal information is pre-filled for you when you check out. This way, you don't need to type your personal information over and over again.
• Shop more conveniently. If you add something to your basket and wish to leave the site, the basket will save its contents for a week until you visit us again.
• Track your order history. Forgot what you bought last year for your aunt's birthday? No problem! As a registered user, you have access to all your past online orders - you can think of it as an online shopping diary.

When does my credit card get charged? Your credit card is not charged until the day the item is shipped.

Will I receive a receipt for my transaction? Certainly, You will get an official receipt for any transactions made on Futureshop.ca. To get your official receipt, simply follow these 4 steps:

1. Login to your account
2. Go to my orders
3. Select the order for which you would like to print a receipt
4. Click on link "Printable Electronic Invoice" and print
Electronic invoices are always conveniently kept on record in the event that you would want to access it in the future.

When can I expect to receive my order? Our Shipping Estimator tool in your Shopping Cart provides an estimate of the delivery times for each shipping option. Actual shipment arrival depends on the availability of the product and the shipping method you select. Delivery is also influenced by order processing time (which includes credit verification and time to pick and pack your order). During busy periods and holidays, delivery may take longer than estimated so please allow extra time for product arrival.

Does jazzelectronics.caoffer international shipping? No. We are unable to ship orders outside of Canada.But we do accept most credit cards issued in Canada and the United States forpayment.